Quasay Policies

Welcome to Quasay! We are committed to delivering exceptional products and services while maintaining the highest standards of integrity, quality, and customer satisfaction. This page outlines our policies to ensure a seamless experience for all customers.

1. General Policy

At Quasay, we believe in transparency and professionalism. All transactions and interactions with us are conducted in adherence to legal and industry standards. By engaging with our services, you agree to comply with these policies and terms.

2. Product Warranty Policy

• All Quasay products are backed by a manufacturer’s warranty, which covers manufacturing defects. The warranty period is specified for each product at the time of purchase.

• Warranty does not cover:

  • Damages due to misuse, neglect, or improper installation.

  • Normal wear and tear.

  • Unauthorized modifications or repairs.

• To make a warranty claim, please provide proof of purchase along with details of the issue.

3. Return and Refund Policy

We aim to ensure complete customer satisfaction with every purchase. Our return and refund policies are as follows:

• Products can be returned within 3 days from the date of delivery if they are unused, undamaged, and in their original packaging.

• Custom or made-to-order products are non-returnable and non-refundable.

• Refunds will be processed after inspection of the returned item, and any shipping charges incurred may be deducted unless the return is due to a defect or error on our part.

4. Shipping and Delivery Policy

• We offer nationwide shipping for all our products, with estimated delivery times provided at checkout.

• Delivery timelines may vary depending on the location and product availability.

• Customers will receive tracking details once the order is dispatched.

• Any damages during shipping must be reported to our customer service within 48 hours of delivery.

5. Installation and Repair Policy

• Installation Services: Quasay offers professional installation services for bathtubs, Jacuzzi systems, steam generators, and shower enclosures. Installation fees are charged separately unless specified otherwise.

• Repair Services: Our trained technicians provide efficient repair services using genuine or high-quality compatible parts.

• A service warranty of 36 months applies to specific repairs, as communicated during the service appointment.

6. Privacy Policy

Your privacy is important to us. Quasay is committed to safeguarding your personal information.

• Data Collection: We collect personal details solely for processing orders, improving services, and customer support.

• Data Sharing: We do not share, sell, or trade customer information with third parties without explicit consent.

• Security: All online transactions are protected through industry-standard encryption technologies.

7. Customer Support Policy

• Our dedicated customer support team is available to assist you with queries, complaints, or service requests.

• Reach us via:

  • Email: [support@quasay.co.in]

  • Phone: [91+9582095257]

• Response times may vary, but we strive to address all inquiries promptly.

8. Payment Policy

• We accept payments via credit/debit cards, online transfers, and other secure payment methods.

• All transactions are processed securely, and payment must be completed at the time of purchase unless agreed otherwise.

9. Policy Updates

Quasay reserves the right to update or modify these policies at any time. All changes will be reflected on this page, and customers are encouraged to review it periodically for updates.

Thank you for choosing Quasay. We are committed to providing you with unparalleled products and services that enhance your lifestyle. For any further assistance, feel free to contact us.